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Truth, Lies, and Prescription Pills: The Ethical Dilemma of Pharmaceutical Advertising

By Yujie Sun

“You only have one responsibility,” reads an email by a Mallinckrodt Pharmaceuticals senior salesperson in 2013 now part of a Cleveland court file, “SELL BABY SELL!”.
The Mallinckrodt suit, where Mallinckrodt Pharma eventually agreed to a settlement worth $30 million for its alleged role in the opioid epidemic, is part of a larger landmark of federal cases filed in Cleveland in 2019 against two dozen pharmaceutical companies by almost 2500 cities, counties and Native American tribes. These suits claim that the pharmaceutical companies exaggerated the benefits of the prescription painkillers they manufactured while downplaying addictive side effects, creating “false, misleading, and dangerous marketing campaigns” and causing “exponentially increasing rates of addiction, overdose deaths”[1,2].

Interestingly, almost every country in the world bans direct-to-consumer (DTC) ads for health products, such as medical procedures or prescription medication, except two—New Zealand and America—which allowed pharmaceutical companies to advertise directly to consumers through an FDA policy change in 1997. From online video ads to painted panels on buses, Americans everyday are barraged with a plethora of ads for prescription medications for just about everything: diabetes (the ozempic jingle), depression medication, insomnia or even prescription nasal spray. And ever since its inception, the American prescription drug market saw $2.7 billion then to nearly $10 billion now spent annually on DTC ads by pharmaceutical companies, raking in profits more than four times over for every dollar spent on DTC ads [3,4]. DTC ads have drastically increased both patient requests for prescriptions and clinician prescriptions [5], its effects on consumer wellbeing has been less obvious. While limited, FDA regulation of prescription drug DTC ads still contains certain guidelines, like providing the generic name of the drug in addition to brand name, advertising the FDA approved use of the drug and sharing the most significant risk of the drug. However, liberties can be taken as seen with the last clause: DTC print advertising of drugs has to include a full summary of the drug’s adverse effects while broadcast advertising has only to allow for “adequate information” of adverse drug effects [6].While these limitations are all to ensure the FDA’s goal that prescription drug advertisement and information is “truthful, balanced, and accurately communicated", even with the FDA regulations and sometimes as a result of the FDA regulations themselves, DTC drug advertisements can intentionally or unintentionally play on consumer biases and cause them to make uninformed decisions. DCT marketing techniques that mislead viewers, engage in predatory strategies targeting vulnerable consumers desperate for a treatment, create false claims, exaggerate benefits or minimize harms all warrant ethical concern. The ethical concern raised here, one that arises from the complication of the purpose of drug ads to educate and inform with their inherent financial incentive, is also one of controversy.

For example, the ubiquitous 60-70 second DTC drug ads on television often have the same formats: catchy jingles and vivid visuals driving home the benefit of the drug with repeated motifs, and then around the 50 second mark, a fast litany of side effects all chunked together in a monotonous tone. Although these ads serve to inform and educate, it's not a coincidence what information we are made more likely to remember and what information we are made more likely to forget. Cognition scientists tell us that the 40-50 sec mark is when we are most likely to forget information, and a chunking of the information additionally makes it hard to retain[7].

The challenge to regulate DTC drug ads for consumer safety is one that often calls into question the then inherently ethical issue of a commercial approach to prescription drugs, which begs the question: should DTC drug ads be legal in the first place? Research shows that DCTA(direct to consumer advertisements) actually does not contain enough information to enable consumers to make an informed decision, and patients commonly have dangerous misconceptions about DCTA such as the belief that “only safe medications are allowed to be advertised [6].” In one study, scholar of medical sociology Jeffrey Lacasse counters the educational value of DCTA, instead finding a “substantial disconnect” between scientific literature and DTC advertisements [8].

Yet, many surveys report that DCTA is effective in encouraging patients to initiate more conversation with their physicians about their medication treatment, and have helpful discussions about drugs that might benefit them. A national survey done in 2002 by the FDA saw that 43% of the participants sought additional information about a product seen on DCTA, with 89% of those who sought information reaching out to their doctors. Although medical appointments scheduled solely because of a DCTA were rare, 35% of respondents in another nationally representative survey said DCTA prompted discussions regarding health concerns and treatment options at appointments. One locally sampled survey even found that around 11% of participants were motivated by DCTA to seek medical care [9].

Proponents of DCTA claim that DCTAs allow patients to take their medical wellbeing into their own hands, educates them on new treatments and reduces stigma; meanwhile opponents say that DCTA often presents incomplete or biased information, causes people to ask for unneeded medication, promotes medication before safety and creates more healthcare costs without benefits.

But the general public are not the only ones being impacted by DCTAs; doctors are also being impacted by them as well. Nowadays, it is not uncommon for clinicians to discuss pharmaceuticals that a patient has seen on a DCTA, but opponents of DCTA say that DCTA negatively affects primary care. Emeritus professor of family medicine and community health John Frey says DCT ads, which are only usually beneficial for very specific patient health conditions, tend to “create a distraction in the examination room” and result in “unnecessary prescribing,” “vague patient symptoms,” and even have a “negative effect on the clinician-family relationship. [8]” One cross sectional survey of 78 physicians found that while DCTA inspired patients to be more confident in conversations with their physicians about their treatment, the relationship between physician and patient was threatened when doctors declined a request for a DCTA medication[6].

On the contrary, other research has found that while a majority of patient-prescriber relationships were unchanged, others reported an improved relationship as a result of DCTAs compared to a minority that reported a worsened relationship[9]. Furthermore, research suggests that DCTAs even significantly impact prescribing decisions and patient care outcomes. In a meta-analysis of 38 surveys on the impact of DCTA, most surveys found that only a small percentage of patients (3.5% of clinical encounters in a Colorado health network and 7% in a survey of 683 U.S. clinic patient physician pairs[9]) actually requested a DCTA-prompted drug. In the first survey, physicians fulfilled most patient requests for the drug, but rated 50% of those DCTA drugs as “impossible” or “unlikely” to be prescribed for another patient with similar conditions to the ones making the requests. Compared to only the 12% “impossible” or “unlikely” rate for non DCTA drugs, could DCTA be encouraging inappropriate prescribing? A study done via randomized trial in which rates of prescription for an experimental patient presenting with either major depression (where medication is usually indicated) and adjustment disorder (where medication is usually not indicated) for an appropriate general drug and DCTA drug were collected with a control of no drug request. In the study, for major depression, requesting a brand specific drug resulted in significantly more prescription rates than no request at all and lower prescription rates than requests for general medication. Meanwhile, for adjustment disorder, DCTA drug requests resulted in the highest inappropriate prescription rate. This study shows that DCTA helps decrease underprescription of a drug beneficial to a patient by appropriately diagnosing and prescribing for medical conditions that clinically indicate the drug, but also simultaneously increases overuse issues in increasing rates of prescription of a drug for a condition which it was not indicated for[9].

Yet, the issue of physician bias extends far beyond DCT advertising itself. Even after DCTAs were legalised in the US, the foremost landscape of pharmaceutical marketing has always been directly at physicians themselves. And currently, almost 90% of pharmaceutical advertising cost is spent on advertising to physicians and other prescribers[10]. Marketing to prescribers comes in many forms: unsolicited promotional mailings of brochures, advertising in medical journals, detailing or face-to-face promotional activities, and even sending prescribers and physicians free samples of a drug. Payments or bonuses from pharmaceutical companies to physicians actually make up the most common form of physician-industry relationship, and over half of physicians in the U.S. receive annual industry payments from the pharmaceutical field[11]. Studies show that these payments result in increased use of brand name drugs, increased prescription of medication produced by the paying pharmaceutical company and increased medical and drug costs[10]. The positive effects of physician-industry relationships are undeniable, and supporters say these interactions keep doctors educated on advances in medication and medical technology, and it is undeniable that industry funding has resulted in numerous lifesaving advances in product development and production that physicians help test in clinical trials. However, there is concern that industry-physician payments compromise the independent clinical decision making of physicians and negatively affect patient care. Policy must seek to address inappropriate payments and interactions that endanger the integrity of the healthcare system and threatens its commitment to patient care.

All other factors aside, a drug's performance on clinical trials is the strongest empirical evidence of its effectiveness and what the FDA uses to determine whether a drug is approved or not. Even then, clinical trials for a drug are carried out by the same company that manufactures the drug, which raises ethical concerns for the reliability of the results. Recently, multiple studies showing that clinical trials financed by a pharmaceutical company perform much more favorably than independent trials has raised concern over the financing of drug trials by their manufacturer [12]. While the FDA requires raw data from these trials to be submitted, the FDA does not have the funds to replicate these trials and verify the data. As the FDA allows pharmaceutical companies to create the protocol for their clinical trials, such as selection criteria for participants, and hire scientists to perform the trial, managing executives have many strategies to allow for a more favorable presentation of their drug. According to Dr. David Michaels, professor of public health and longest serving Assistant Secretary of OSHA in U.S. history, manufacturers use strategies such as publishing only a favorable part of a trial while burying the rest, test drugs against treatments that are ineffective or don’t work, or test drugs against too high or too low a dose of a comparison test to make the drug seem more appealing[13]. Studies similarly show that when advertising their drugs to physicians and the general public alike, pharmaceutical companies tended to manipulate information from the clinical trials to highly favor their products through only reporting on positive trials or select trials where the product outperformed competitors[14]. And once the drug passes FDA approval, it is released to the general public. But how then can we know if a drug is safe and beneficial if clinical trials and results often coincide with financial incentives? Sure, pharmaceutical companies have incentive to avoid being found liable for any mass tort litigation that may arise as a result from marketing an adverse drug, but is it ethical to allow companies to release an adverse drug in the first place? Should the only check against pharmaceutical companies come at the cost of the health of thousands of Americans?

With more medications being produced, requested and prescribed more than ever but less clear impacts on patient health, is supplying health products through such financially incentivized actors beneficial for patient health and society? And it's not just prescription drugs —from over the counter health supplements to microbiome gut health products that make outlandish claims— American health and food culture today is inundated with products and advertising that may contain information a little less than scientifically rigorous. Modern policy must find a way to navigate the ethical dilemma surrounding pharmaceutical marketing and balance the commercial interests of the industry with the health and well-being of the public, while consumers everyday must carefully decide which products will help us or harm us.

Review Editor: Connor Barritt

[1] Horwitz, S. (2019, December 6). “SELL BABY SELL!”: Unsealed documents in opioids lawsuit reveal inner workings of industry’s marketing machine. The Washington Post. https://www.washingtonpost.com/graphics/2019/investigations/opioid-marketing/
[2] Heisig, E. (2019, September 6). Generic opioid maker Mallinckrodt agrees to $30 million settlement with Cuyahoga, Summit counties. Cleveland. https://www.cleveland.com/court-justice/2019/09/generic-opioid-maker-mallinckrodt-agrees-to-30-million-settlement-with-cuyahoga-summit-counties.html
[3] Schwartz, L. M., & Woloshin, S. (2019). Medical Marketing in the United States, 1997-2016. JAMA, 321(1), 80–96. https://doi.org/10.1001/jama.2018.19320
[4] Jun 10, P., & 2003. (2003, June 10). Impact of Direct-to-Consumer Advertising on Prescription Drug Spending. KFF. https://www.kff.org/health-costs/report/impact-of-direct-to-consumer-advertising-on-prescription-drug-spending/
[5] DiStefano, M. J., Markell, J. M., Doherty, C. C., Alexander, G. C., & Anderson, G. F. (2023). Association Between Drug Characteristics and Manufacturer Spending on Direct-to-Consumer Advertising. JAMA, 329(5), 386–392. https://doi.org/10.1001/jama.2022.23968
[6]So, B. K., & Kim, P. Y. (2022, November 6). Understanding Prescription Drug Advertising. PubMed; StatPearls Publishing. https://www.ncbi.nlm.nih.gov/books/NBK574520/
[7]Magazine, T. (n.d.). Deceptive Drug Ads | TIME. Www.youtube.com. Retrieved March 27, 2022, from https://www.youtube.com/watch?v=C7FGtYVQMFc
[8] Stange, K. C. (2007). On TRACK: Intended and Unintended Consequences of Direct-to-Consumer Drug Marketing. The Annals of Family Medicine, 5(2), 175–178. https://doi.org/10.1370/afm.685
[9] DeFrank, J. T., Berkman, N. D., Kahwati, L., Cullen, K., Aikin, K. J., & Sullivan, H. W. (2019). Direct-to-Consumer Advertising of Prescription Drugs and the Patient–Prescriber Encounter: A Systematic Review. Health Communication, 35(6), 739–746. https://doi.org/10.1080/10410236.2019.1584781
[10] Zarei, E., Ghaffari, A., Nikoobar, A., Bastami, S., & Hamdghaddari, H. (2023). Interaction between physicians and the pharmaceutical industry: A scoping review for developing a policy brief. Frontiers in Public Health, 10(10). https://doi.org/10.3389/fpubh.2022.1072708
[11] Guo, T., Sriram, S., & Manchanda, P. (2020). EXPRESS: The Effect of Information Disclosure on Industry Payments to Physicians. Journal of Marketing Research, 002224372097210. https://doi.org/10.1177/0022243720972106
[12] Schott, G., Pachl, H., Limbach, U., Gundert-Remy, U., Lieb, K., & Ludwig, W.-D. (2010). The Financing of Drug Trials by Pharmaceutical Companies and Its Consequences. Deutsches Ärzteblatt International, 107(17), 295–301. https://doi.org/10.3238/arztebl.2010.0295
[13] Staff, T. P.-F. C. (2019, May 3). The Funding Effect: How Drug Manufacturers Design Clinical Trials to Produce Favorable Results. Bill of Health. https://blog.petrieflom.law.harvard.edu/2019/05/03/the-funding-effect-how-drug-manufacturers-design-clinical-trials-to-produce-favorable-results/
[14] Wick, C. (2007). The characteristics of unsolicited clinical oncology literature provided by pharmaceutical industry. Annals of Oncology. https://doi.org/105891558/thumbnails/1

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